There are three characteristics when time is right for change. Change happens when the change can add value to all parties involved. Change happens when new technology enables change. Change happens when new generations (customers) just think different. Add Value to All: Social done right in customer service can add value to everyone involved. For the company it can reduce service costs by solving problems fast and therefore reducing calls into the customer service team. It can improve speed of change for the company by listening to customers and getting the first mover information to places in the organization where … Read More
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At Social Dynamx our mission is to transform Customer Care in the era of social technologies. In the first quarter of 2012, our cloud-based platform for social interaction management will redefine how companies deliver customer service.
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